First, make sure that your vehicle is eligible to Ubigi services: Which Fiat Professional Ducato van is eligible to Ubigi services?
If your vehicle is eligible to Ubigi services, you need to activate the WiFi hotspot in your car and create your Ubigi account to access the connected services:
– How do I activate the WiFi services in my Fiat Professional Ducato van?
– How to create my Ubigi account in my Fiat Professional Ducato van?
Once the WiFi hotspot activated, you will be able to create your own personal account with your own details. If you see that previous owner’s personal account is still active, you must contact Customer Service to request this account to be deleted in accordance with local country regulations.